The SaaS platform will utilise the investment for expanding its team and hiring talent across tech, sales and marketing verticals
Voiceoc, a conversational AI solution for hospitals, has raised Rs 3 crore in funding from BioAngels, powered by IAN, bringing DeepTech to India’s hospital ecosystem. The round also saw participation from SucSEED Indovation.
With this investment, the company will expand its team and is keen to onboard talent in tech, sales and marketing divisions. Voiceoc also intends to utilise the capital to boost product development initiatives, scale its marketing strategies, and strengthen global footprints in the Middle-Eastern market.
Voiceoc helps healthcare companies provide quick and personalized patient support by leveraging the power of Artificial Intelligence (AI). Integrating Text AI on communication apps like WhatsApp, Messenger, etc., and Voice AI on the call centre, the company automates the entire patient journey, right from discovery, appointment booking and availing support to easy access to medical documents, and much more in real-time.
The platform’s healthcare-focussed AI engine helps hospitals, diagnostics labs and clinics address consumers’ pain points by enabling increased appointment bookings and providing quick and personalised support to patients. Voiceoc also plays an integral role in reducing calls to customer care departments and increasing the conversion rate on offers and campaigns. Currently, it is handling 1 million+ patient conversations in a month from 10 countries.
Dr Manish Diwan, Head – Strategy Partnership & Entrepreneurship Development, BIRAC, said, “The BioAngels platform has been created by BIRAC in partnership with the Indian Angel Network to support the healthcare delivery businesses like Voiceoc, the new-age knowledge-based startups in the ecosystem, with private funds. The company is attempting to enhance the efficiency of conventional health experiences for patients and healthcare providers by integrating Artificial Intelligence. We extend our best wishes to team Voiceoc and are looking forward to supporting them in all ways possible.”
The lead investors, Jaideep Mehta, Vikas Kuthiala and Anupam Saronwal, mentioned, “Voiceoc is enabling efficient access to quality healthcare through front office transformation of healthcare providers leveraging messaging, Machine Learning and AI technologies. With a great team in place, the company is poised to become an important player in the healthtech space in the future. This investment builds on the IAN and Bio-Angels’ legacy of supporting entrepreneurs who are building great companies using cutting-edge technologies.”
Kush Aggarwal, Co-Founder, Voiceoc, said, “At Voiceoc, our mission is to provide solutions for the major challenges healthcare providers face, ensuring patients have access to high-quality, quick and personalised support. Simultaneously, we wish to end patients’ dependency on inconvenient channels for booking appointments, accessing reports and availing consultation services. We are currently in a prime growth phase and are keen to not only onboard new talent but also associate with digital marketing agencies and expand our footprints in the UAE market with the opening of our new office. Partnering with IAN and SucSEED Indovation in the current round is one of the best strategic decisions taken by us that will help us achieve our goal of scaling globally.”
