India is emerging as one of the most AI-ready healthcare markets in the Asia-Pacific region, with 78 per cent of consumers using generative AI (GenAI) to better understand diagnoses and treatment options, according to a new report by Bain & Company.
The report from Bain & Company said 73 per cent of Indian consumers use GenAI to prepare for appointments, and 72 per cent use it to navigate the healthcare system, making India stand out as one of the Asia-Pacific region’s most AI-ready healthcare markets.
Gen Z is driving digital health adoption, with 66 per cent of Gen Z respondents using online pharmacies and demonstrating higher engagement with AI-enabled healthcare tools and services.
The report said rising expectations for convenience and coordination are colliding with a stretched clinical workforce in Asia-Pacific healthcare systems, accelerating the shift toward new care models and AI-enabled support.
Consumers in India show particularly strong demand for easier access and responsiveness, with 88 percent of respondents expecting more convenient healthcare experiences and 79 percent expecting phone and messaging accessibility from doctors.
Around 93 percent of Indian respondents wanted a single point of coordination across their healthcare journey, highlighting the need for integrated digital health solutions.
This data demonstrates India’s readiness for AI implementation in healthcare, with high consumer adoption rates and strong demand for digital coordination across the entire healthcare journey.
