Joint Commission International (JCI) conducted two 3-day educational classes titled The JCI Way in Mumbai (1-3 August) and New Delhi (6-8 August), marking the first time JCI has provided programs of this sort in India.
In The JCI Way, nearly 60 students learned the foundational elements of health care quality and JCI’s accreditation principles through a combination of lectures and group discussions. Topics included:
- JCI’s hospital standards and survey process
- JCI’s tracer methodology, the tool used for tracing a patient’s path through a health care facility to determine if they were given proper care according to the organization’s policies
- Developing good policies and procedures
- Root cause analysis, for determining the ultimate causes of unwanted occurrences or outcomes
- Developing and implementing a quality pathway for continuous performance improvement
Expert faculty for both programs were:
- Clive Fernandes, JCI Consultant and Group Clinical Director of Wockhardt Group of Hospitals, Mumbai, India
- Tom Kozlowski, JCI Principal Consultant, Asia-Pacific Region
- Paul Reis, Associate Director, International Education
Looking at the extremely positive response and success of these programs, JCI is planning to do more programs in India in the coming years, including a program at a site to be named in 2019.