- JCI’s hospital standards and survey process
- JCI’s tracer methodology, the tool used for tracing a patient’s path through a health care facility to determine if they were given proper care according to the organization’s policies
- Developing good policies and procedures
- Root cause analysis, for determining the ultimate causes of unwanted occurrences or outcomes
- Developing and implementing a quality pathway for continuous performance improvement
- Clive Fernandes, JCI Consultant and Group Clinical Director of Wockhardt Group of Hospitals, Mumbai, India
- Tom Kozlowski, JCI Principal Consultant, Asia-Pacific Region
- Paul Reis, Associate Director, International Education
