While the healthcare industry is undergoing a seismic shift, vying to move from volume-centric to value-based care, effective technological enablement will play a key role in this transition. In the current scenario, the industry is grappling with a considerable shortage of nurses to cater to a high demand market. A World Health organization study titled, ‘The Health Workforce in India’, published in June 2016, revealed that India had 61 nurses / midwives per 1 lakh of the country’s population. Given a rise in ageing population, healthcare companies are now directing their efforts to automation.
Emerging technologies stand to revolutionise traditional healthcare business models, with a focus to improve delivery of services to patients. These technologies are also redefining business models within the sector, with an aim to reduce investment of resources in mundane tasks. In June 2016, Accenture identified five emerging forces, converging to shape the “people first” healthcare landscape: intelligent automation, liquid workforce, the platform economy, predictable disruption and digital trust. This categorically demonstrated how the industry is shifting from a labour-intensive, technology-enabled model to a digital-centric and human-enabled one.
As the industry at large forays into a new era of tech-powered healthcare, definitive solutions are required to focus at specific areas within the health value chain to eliminate the corresponding challenges. One such solution targeted at easing the nursing allocation process, is Radius™, an Uber-like scheduling tool that is now being used in the healthcare sector.
Radius™, powered by Intelenet® Global Services – a leading Business Process Service provider, is an innovative tool designed to transform the nursing allocation process in the home healthcare market. Moreover, this tool also allows the nurses to have the flexibility to work part-time yet earn the same or even more. This tool helps in increasing in-house staff utilisation by up to 20% and reduces staff scheduling by up to 70%.
Developed in-house by Intelenet Global Services, Radius™ uses end to end WFM analytics allowing customers to build a robust staffing model. The benefits are diverse, as Radius™ creates a pull environment where the nurses chase the customers, comprehensive reporting and dash boarding solutions at the click of a button. Lastly, it also allows the flexibility to provide continued care to patients from their choice of nurses.
Bhupender Singh, CEO of Intelenet® Global Services, states, “After conducting extensive research into the workforce dynamics within the nursing community, we understood the intrinsic pain points of our customers and their employees. We subsequently devised a robust strategy to alleviate the pain-points faced by the industry, through our software platform Radius™. While the primary goal is aimed at seamlessly delivery of services, it also looks to increase work efficiency with the help of real-time feeds through intelligent data capture from the mobile workforce.”