The hospital has been recognised for excellence in Customer Centricity
Motherhood Women & Children’s Hospital has received ‘Excellence in Customer Centricity’ by Confederation of Indian Industry’s (CII) Award for Customer Obsession 2021. The awards aim at recognising Customer-Centric organisations where the customer is at the core of all that they do and consistently deliver a superior experience.
The CII honours organisations under three levels i.e, Customer Engagement, Customer Centricity and Customer Obsession. The assessment of the awards is done based on the Baldrige Framework which evaluates an organisation’s practices, management, leadership, customer-focussed strategies, products and services, knowledge management, technology, ability to innovate etc. The jury consisted of members from reputed organisations across different industries.
Speaking about the award, Vijayarathna Venkatraman, CEO, Motherhood Hospitals said, “We are honoured to receive the most coveted recognition by CII for excellence in customer-centricity. As an integrated and comprehensive provider of women and child health, rigour and commitment are at the heart of everything we do. All our processes are designed keeping the customer in mind. We are incredibly proud to have a highly motivated and purpose-driven team that goes beyond their call of duty to demonstrate ownership, integrity, and customer focus. We humbly accept this recognition that reiterates our commitment to customer obsession.”