SAHAI is AI-Voice feedback system in healthcare
Sankara Eye Foundation India announced the launch of state-of-the-art AI voice-based feedback system named SAHAI. SAHAI leverages the latest Large Language Models (LLMs) for absolutely voice-based interaction in 20 Indic languages. The system promises minimal user intervention with maximum efficiency and accuracy. The voice inputs from the patients are recorded in the patient’s preferred language, translated into the English language, and analysed for sentiments.
SAHAI offers actionable recommendations and routes the feedback toward the concerned teams for fast and effortless resolution processes.
SAHAI’s innovative technology makes it easier to collect the patients’ feedback, ensure better retention of the patients, and increase quality services, all relative to optimising the flux of the patients and increasing the revenue. The system’s signal processing, automatic speech recognition (ASR), LLMs, digitised feedback, and Record. Analyze. Act and other features aid the feedback system.
Bharath Balasubramaniam, President Operation & Administration, Sankara Eye Hospital, said, “Since the launch the system has recorded 17,350 voice notes, from outpatient and inpatient services. Maximum voice notes have been collected from the Guntur Unit at 3,816. We implemented this feedback system to increase the service quality in real-time and honest feedback and we are happy to receive them everyday.”
