Ambuja Neotia Healthcare deploys Tata Tele Business Services for seamless operations

The solution includes Hub Connect, ensuring point-to-multipoint connectivity, and comprehensive SLA-backed management for the entire network

Tata Tele Business Services (TTBS), one of India’s leading B2B enablers of digital connectivity and cloud solutions has implemented its Secure Cloud Connect Solution for Ambuja Neotia Healthcare Venture Limited (ANHVL). This strategic deployment ensures seamless and secure access to Amazon Web Services (AWS), bolstering ANHVL’s operational efficiency and enhancing the patient care experience.

TTBS addressed these concerns with the deployment of Secure Cloud Connect, offering a direct, private connection to AWS via a secure Multi-Protocol Label Switching (MPLS) channel. The solution included Hub Connect, ensuring point-to-multipoint connectivity, and comprehensive SLA-backed management for the entire network. This allowed ANHVL to streamline operations, enhance data security, and focus on its core mission.

Aditya Kinra, Vice President, Tata Teleservices, stated, “We are delighted to support Neotia Healthcare Initiative Limited in their pursuit of high-quality healthcare services. Our Secure Cloud Connect solution provides the secure, scalable, and reliable connectivity they need to manage operations efficiently across multiple locations. This collaboration is a testament to our commitment to delivering innovative technology that enables healthcare providers to prioritize patient care and improve medical services.”

Bibhas Sen Choudhuri, DGM – IT, Ambuja Neotia Healthcare Venture Limited, said, “Partnering with Tata Tele Business Services has been transformative for us. Their Secure Cloud Connect solution has significantly enhanced our data security and operational efficiency, providing a seamless connectivity  for our healthcare services. With TTBS managing and monitoring our network under a comprehensive SLA, we can now concentrate fully on enhancing patient care and expanding our healthcare initiatives, confident in the reliability of our connectivity.”

TTBS’s Secure Cloud Connect Solution comes with a host of benefits like:

·         Enhanced Data Security: Secure MPLS Channel: Ensures a secure, private connection to AWS, protecting sensitive healthcare data.

·         Improved Operational Efficiency: End-to-End SLA Management: TTBS manages and monitors the network, allowing ANHVL to focus on core activities without worrying about connectivity issues.

·         High Availability and Reliability: 99.5% Uptime: Guarantees continuous contact centre operations and business continuity.

·         Scalability: On-Demand Scalability: Allows ANHVL to dynamically increase or decrease the number of agents handling call volume, adapting to fluctuating demands.

·         Enhanced Customer Experience: Frictionless Resolution: Provides seamless and efficient handling of customer concerns, improving overall satisfaction.

·         Optimised Network Performance: Hub Connect Implementation: Ensures secure, reliable, and scalable point-to-multipoint connectivity for linking multiple offices with AWS services.

·         Compliance: DOT-Compliant Solution: Facilitates the secure transfer of calls to Manila, adhering to regulatory requirements.

·         Focus on Core Activities: Streamlined Connectivity: Reduces dependence on multiple service providers, minimizing chaos and allowing ANHVL to focus on primary revenue-generating activities.

This collaboration between TTBS and ANHVL reinforces the importance of innovative technology in the healthcare sector. With TTBS’s Secure Cloud Connect Solution, ANHVL is empowered to continue expanding its healthcare offerings, ensuring better patient outcomes while operating with enhanced efficiency and security.