Tier II cities surpass Tier I cities in medical consultations: Pristyn Care

Non-metro total OPD appointments surge by 83 per cent YoY, while metros witness a 73 per cent YoY increase

In recent years, medical consultations have gained popularity as a convenient and accessible means of accessing healthcare services. The surge in technology and internet usage allows patients to connect with medical professionals from the comfort of their homes. 

According to Pristyn Care, there has been an 83 per cent year-on-year increase in medical consultations in tier II cities and metros have witnessed a 73 per cent year-on-year rise compared to the previous year. This data is based on the analysis of over one million OPDs booked on the Pristyn Care’s primary care platform in the year 2022-23.

Siliguri, Srinagar, Bhubaneswar, Indore, Coimbatore, Ahmedabad, and Kanpur have witnessed a remarkable surge of over 100 per cent in both online and offline outpatient department (OPD) numbers. Similarly, Mangalore, Nagpur, Jaipur, and Visakhapatnam have shown significant growth, with OPD numbers rising by more than 80 per cent compared to the 2022 data. Notably, tier II cities have outpaced tier I cities in terms of growth, highlighting a substantial increase in health consultations in specific tier II and III cities and highlighting the escalating demand for healthcare services in these regions.

According to the report, there has been a significant surge in consultations in various specialties over the past year. The notable increases are observed in General Surgery (111.72 per cent), Dental (102.61 per cent), Orthopaedics (102.16 per cent), Gastroenterology (102.09 per cent), Neurology (100.72 per cent), Endocrinology (90.14 per cent), Rheumatology (86.00 per cent), Ophthalmology (85.72 per cent), Pulmonology (83.97 per cent), and ENT (80.95 per cent) as compared to the data from 2022. This implies an increased demand for medical advice and services in specialised care.

Mumbai saw the highest rise in medical consultations among metro cities at 92.07 per cent, followed closely by Hyderabad with a 91.63 per cent increase. Chennai ranked third with an 83.4 per cent surge. Kolkata, Bengaluru and Delhi also witnessed substantial growth, each exceeding a 60 per cent increase. Additionally, text consultations showed a 6 per cent growth, attributed to increased mobile and internet penetration.

Among men of all age groups, some of the most frequently searched keywords were related to penile enlargement, benefits of Shilajit, and erectile dysfunction. Meanwhile, how to get regular periods, medication to induce periods and symptoms of pregnancy were the highest searched keywords among women across India.

Harsimarbir Singh, Co-founder of Pristyn Care said, “There has been a noticeable increase in medical consultations over the past year, signalling a positive trend where people are becoming more health-conscious and proactive in seeking medical advice. The overall surge in consultations in 2023 compared to 2022 is 80 per cent, reflecting a growing interest in preventive healthcare. Our commitment lies in contributing to the promotion of preventive healthcare across the nation. These insights play a crucial role in guiding the direction of healthcare delivery, ensuring accessibility and affordability.”


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