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CAHO, PFPSF launch patient advisory councils to promote patient involvement

Emphasise the critical importance of patient engagement in healthcare through the establishment of Patient Advisory Councils (PACs)

On World Patient Safety Day 2023, the Consortium of Accredited Healthcare Organizations (CAHO) and the Patient for Patient Safety Foundation (PFPSF) have joined hands to emphasise the critical importance of patient engagement in healthcare through the establishment of Patient Advisory Councils (PACs) and the promotion of Patient Reported Experience Measures (PREMs).


Dr Alexander Thomas, Founder President, and Patron, CAHO, emphasised the vital role of trust and communication in the patient-provider relationship. He noted that instances of medical errors can erode this trust, not only impacting the patient’s confidence in their care but also undermining the broader healthcare system.

Dr Nagendra Swamy S C, Patron, CAHO, stressed the importance of recognising patients as active collaborators in their healthcare journey. Research has shown that when patients are engaged, there is a significant improvement in safety, patient satisfaction, and overall health outcomes. “Engaging patients in their healthcare is a crucial step toward addressing the issue of medical errors. Patient Advisory Councils are central to this effort, serving as platforms for patients to voice their concerns and influence decision-making processes. CAHO passionately advocates for the establishment of PACs to ensure that patients’ voices are heard, integrated, and valued within the healthcare system,” he added.

Dr Vijay Agarwal, President, CAHO, expressed enthusiasm for the overwhelming response received from healthcare providers across India. He described the initiative as a significant moment in the country’s healthcare delivery history and added, “To support the establishment of these councils, CAHO is releasing a comprehensive Step-by-Step Guide to Establishing a PAC.”

Dr Lallu Joseph, Secretary General, CAHO, highlighted another critical initiative aimed at sensitising healthcare organisations to ‘Patient Reported Experience Measures’ (PREMs). PREMs are self-reporting instruments that gauge patients’ perceptions of their care experiences and help assess whether healthcare providers are meeting patients’ needs.

Kris Gopalakrishna, Co-Founder and Former Vice Chairman, Infosys, unveiled the Patient Advisory Councils (PACs) on World Patient Safety Day at Ramaiah Medical College. Esteemed healthcare industry opinion leaders and stalwarts will come together at this momentous event to not only inaugurate PACs but also to establish comprehensive guidelines and chart the path forward for its seamless integration within hospitals. Additionally, the event will underscore the significance of encouraging hospitals to actively participate in the Patient-Reported Experience Measures (PREM) initiative.

Som Mittal, Chairman, PFPSF, emphasised the significance of providing a neutral forum for the patient community to ‘Elevate their Voice’ and share valuable insights with their healthcare providers. He urged patients to leverage this opportunity to engage in their care and work towards reducing avoidable harm.


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