In its bid to offer quality medical consultation across geographical locations, DocsApp, a chat-based healthcare platform that connects patients to specialist doctors in less than 30 minutes, is now making inroads into the vernacular mobile space. In addition to the English version, the chat-based healthcare platform has introduced a Hindi interface. Users can now change their language preference to Hindi and make it their default language on the app. With this new feature, DocsApp aims to reach out to many more users, especially those residing in tier 3 cities and help them avail its services with ease, in a language they are most comfortable with. Plans are also underway for DocsApp to introduce other regional languages soon on its platform.
Forty percent of the total users who avail DocsApp’s services reside in remote places and outside tier 3 cities. People living in these areas are not as well-versed in English as those living in urban parts of the country. The users in remote parts of the country find it extremely difficult to read English, they are unable to utilize all the services of the app as they can’t read or write in English. DocsApp has focussed on all those areas, where people don’t read or write in English in order to enable them to access its services. Through the new feature, DocsApp aims to overcome the language barrier and offer customers’ unparalleled healthcare services.
Commenting on the brand new feature, Satish Kannan, CEO & Co-founder, DocsApp said, “We’ve always believed in coming out with solutions for the problems that are existent amongst the users rather than focusing on add-on features. Although patients can talk to doctors in 17 languages; users in tier 3 cities and other remote areas we were facing difficulties in using the app as the interface is in English. We understood the problem and created a solution, ergo the hindi app. With a vision of facilitating as many Indians as possible, we have decided to roll out an option, where customers will have a completely seamless user experience in the Hindi language and get quick query resolution for their healthcare needs in a language they are best versed with.”
He also added, “Hindi is a widely spoken language in the country and a majority of our users are comfortable conversing in Hindi over English. Therefore, we aim to provide a Hindi interface as well as facilitate all consultations and conduct communications in Hindi, and later to expand to other languages.”
The DocsApp app is available, both, in Hindi and English and users have the option of availing consultation in 17 different Indian languages. Doctors from different parts of the country practise on the app, making it easy to facilitate consultations in different regional languages.